How Synergy Equipment Creates a Better Customer Service Experience for our Equipment Service Department
At Synergy Equipment, we work hard to provide a top-of-the-line customer service experience with every service we offer. Our Equipment Service department is certainly no exception to that rule. We are redefining customer service by providing each customer with the kind of service that gets them back on the job as quickly as possible. Here is everything you need to know about how we are creating a better customer service experience for our service department:
We Invest in Employee Training
Each of our service technicians is required to complete both online training and instructor-led training before they are allowed to work on our equipment. They frequently travel to different parts of the country to receive the best training possible. We ensure that our technicians are well trained to work in our shop or in the field to service our customers’ equipment anywhere.
Technology is Key at Synergy Equipment
We also invest heavily in the technology that allows our technicians to work accurately and efficiently. All of our shops are equipped with state-of-the-art diagnostic equipment to service the brands we represent. All of our technicians have laptops and hardware to check advanced diagnostics on the brands that we serve, and many others that regularly enter our shop.
24/7 Field Service from Our Team
Whether you are working early or late, we have field technicians on call 24/7. They take their trucks home with them so that they are able to provide a rapid response at any time. We have well-equipped field service trucks with modern capabilities, such ac repair, cranes and welders. Whatever kind of service is feasible in the field, we can provide it at a moment’s notice.
A Well-Stocked Parts Department
We maintain an extensive inventory of frequently used parts for all of the equipment that we service. If you bring your equipment in for repair, we will likely have the part you need. Through our years of experience in construction equipment service, we have learned to recognize the most common repairs, so we will always have the parts necessary for those repairs in stock.
No matter what kind of service or repairs you need on your equipment, Synergy Equipment is always here to make it as simple as possible. Our passion is your uptime, so our entire team is dedicated to getting you back on the job as quickly as possible. Want to learn more about how we prioritize customer service for our equipment dealerships? Check out our blog today!
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